More than 100 Daily Post readers got in touch about problems with mobile services across the region People across North Wales are experiencing problems with their mobile phone signal Mobile phone coverage in  North Wales remains a “nightmare” and not-spots in the  region are deterring businesses.

Those are the views of  people across North Wales  who got in touch to slam the  “dreadful” service after a report by the Daily Post last week. The problems with Vodafone  led to a deluge of similar  complaints on social media.

Customers said they had  been left for days with no  coverage at all, while others  complained of geographic  “not-spots” where phone signal disappears. Mobile phone providers acknowledged that mountainous and remote areas can  present challenges, but said  they are spending millions  every day on improving services and hope to bring 3G to  almost the entire population  within a few years. William Davies, owner of  IT services company Interwebi Limited, spoke to the  Daily Post about his struggle  with poor mobile service. He said: “O2 drops out frequently in Talacre and EE has  a poor signal in Prestatyn.  This affects both my offices –  and therefore my business –  in a bad way when businesses  can’t get through with their  urgent IT problems. It’s an  awful service. “At times, the signal drops  out entirely. We would get  emails from customers saying  they’d tried to call but  couldn’t get through. It puts  us in an awkward position. “We’ve ended up spending  money to create alternative  ways for customers to get in  touch. “I’ve heard people say that  businesses have stayed away  from the area because they  can’t rely on the communications.”

The Daily Post has also been backing the advancement of net speeds in Wales with our Up to Speed campaign.   A spokeswoman for Vodafone said: “Although we work  hard to make sure customers  can use their phones when  and where they want to, the  nature of communications  technology means that we  cannot guarantee a fault-free  service at all times. “Various things can affect  the signal, many of them beyond our control such as  power outages and severe  weather. “In some parts of the country, accessing sites for repair  can be more difficult than  others – especially when  masts are situated in mountainous or remote areas. “In terms of coverage generally, it will vary and will  depend on several factors including whether hills and  mountains adversely affect  the signal, how easy it is to  build and maintain a mast,  and how many people are  living in a particular location. “We are always looking to  improve coverage and capacity.  We are currently spending £2.5m a day on improvements to the network. Over  the next few years, we aim to  bring good indoor 3G coverage to 98% of people.”

A spokesman for O2 said:  “Despite the challenges of the  natural landscape when it  comes to building sites in the  area, we are constantly evaluating opportunities to increase or create coverage.

“The Mobile Infrastructure  Project, launched by the Government, is investing £150m  to bring mobile services to  rural  ‘not spots’ areas and  we’re very much part of this.  In addition to this, we’ve invested over £1bn in our network over the past few years  and we’ll continue to invest  £1.5m each day to improve our  network and services on 2G,  3G and 4G services. “Since 2012, we started to  jointly operate and manage a  single network grid in the UK  with Vodafone which will  consolidate the basic physical  infrastructure. This allows us  to reach more far faster.” “We’re unable to confirm specific locations for the rollout of new or upgraded masts.

Customers will be able to use our online coverage checker to gauge what service would be like for indoor/outdoor coverage on 2G, 3G and 4G networks.

Source ; Daily Post  

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